Faq

Where do you ship to?

We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary depending on your location and the selected shipping method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is dispatched.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the necessary return authorization.

What if my item is damaged or incorrect?

We sincerely apologize for any inconvenience. Please contact us within 7 days of receiving your order at [email protected] with photos of the damaged/incorrect item and your order number. We will arrange a replacement or full refund, including any return shipping costs.

How do I find the right size?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles (Dresses, Tops, Pants, Sets).

What materials are your clothes made from?

We use a variety of high-quality fabrics to ensure comfort and style. The material composition (e.g., cotton, linen, polyester, elastane) is clearly listed in the product description for each item.

How should I care for my SiestaChic garments?

Care instructions are provided on the garment's label. We generally recommend gentle washing, avoiding high heat when drying, and ironing at appropriate temperatures to maintain the quality and longevity of your pieces.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are secured with SSL encryption to protect your personal and payment information.

Is my payment information secure?

Absolutely. Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to ensure that all your payment details are transmitted securely. We do not store your full credit card information on our servers.

How can I contact customer service?

For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.